sigeph Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal information sigeph collects, why we collect it, how we use and protect it, and what rights you have as a Filipino player under Philippine law.
Our Privacy Commitments to You
sigeph handles your personal data with the same care and discretion we apply to every aspect of the platform. Here is what you can count on from us.
256-Bit SSL Encryption
Every piece of data transmitted between your device and the sigeph platform is protected by industry-standard 256-bit SSL encryption — the same level used by Philippine banking institutions. Your credentials and payment details stay private in transit.
Data Privacy Act Compliance
sigeph operates in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. Your rights as a data subject are recognised and enforceable on this platform.
No Data Selling — Ever
sigeph does not sell, rent, or trade your personal information to third-party marketers. Your data is used only for the purposes described in this Privacy Policy and is shared with third parties solely on a need-to-know basis for service delivery.
You Control Your Data
You have the right to access, correct, restrict, or request deletion of your personal data held by sigeph. These rights can be exercised by contacting sigeph support at any time through your registered Account.
Transparent Cookie Use
sigeph uses cookies strictly for platform functionality, session management, and aggregate analytics. We do not use third-party advertising cookies to track your behaviour across other websites without your knowledge.
Secure Account Access
Access to your sigeph Account data is restricted to authorised personnel only. Internal access controls, audit logging, and role-based permissions ensure that your personal information is never accessed without a legitimate operational reason.
01 Definitions
In this Privacy Policy, the following terms carry the meanings set out below unless the context otherwise requires:
- "sigeph", "we", "us", or "our" refers to the sigeph platform and its operators responsible for managing the website at sigeph.net.
- "Platform" means the sigeph website, its mobile-optimised interface, and all associated services, games, and features accessible through those channels.
- "Personal Data" or "Personal Information" means any information that identifies or can reasonably be used to identify a natural person, consistent with the definition under Republic Act No. 10173 (the Philippine Data Privacy Act of 2012).
- "Data Subject" or "you" means the individual to whom Personal Data relates — in this context, any registered Player or visitor to the Platform.
- "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, and deletion.
- "NPC" means the National Privacy Commission of the Philippines, the independent authority responsible for administering and enforcing the Data Privacy Act.
- "Cookies" means small text files placed on your device by the Platform to enable core functionality and aggregate analytics.
02 Scope & Data Controller
This Privacy Policy applies to all Personal Data collected by sigeph in connection with your use of the Platform, whether accessed via desktop browser, mobile browser, or any application channel made available by sigeph. It applies to registered Players, prospective Players who browse the Platform without registering, and individuals who contact sigeph support.
sigeph acts as the Personal Information Controller in respect of your Personal Data, as that term is defined under Republic Act No. 10173. This means sigeph determines the purposes for which and the means by which your Personal Data is processed.
By registering an Account or continuing to use the sigeph Platform, you acknowledge that you have read and understood this Privacy Policy. Where sigeph relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
03 Personal Data We Collect
3.1 Data You Provide Directly
When you register an Account, complete KYC verification, make deposits or withdrawals, contact support, or participate in promotions, sigeph may collect the following categories of Personal Data:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (e.g., PhilSys, passport, UMID, driver's licence) |
| Contact Data | Email address, Philippine mobile number, residential address (barangay, city, province) |
| Financial Data | GCash number, PayMaya account reference, bank account details (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records |
| KYC Documents | Copies of government-issued ID, proof of address, selfie verification images, source-of-funds documentation where required |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions |
3.2 Data Collected Automatically
When you access the Platform, sigeph's systems automatically collect certain technical and usage data, including:
- IP address and approximate geographic location derived from IP;
- Device type, operating system, browser type and version;
- Pages visited, session duration, click-stream data, and game activity logs;
- Referral URL (the page from which you arrived at the Platform);
- Cookie identifiers and session tokens.
This technical data is collected via server logs, cookies, and similar technologies described further in Section 6 of this Policy.
04 How We Use Your Personal Data
sigeph processes your Personal Data only for the purposes described below. We do not use your data for any purpose incompatible with these stated purposes without first obtaining your separate consent or establishing another lawful basis:
- Account creation and management: To register your Account, verify your identity, and manage your ongoing relationship with sigeph;
- Transaction processing: To process deposits, withdrawals, and bonus credits securely via supported Philippine payment channels;
- KYC and regulatory compliance: To fulfil sigeph's obligations under applicable Philippine laws, including PAGCOR-related compliance requirements and anti-money laundering regulations;
- Customer support: To respond to your queries, complaints, and support requests in English and Tagalog;
- Platform personalisation: To tailor your experience on the Platform, including recommending relevant games such as those available in the Slot, Bingo, and sigeph Casino sections;
- Promotions and marketing: To send you promotional communications about bonuses and offers where you have opted in to receive such communications — you may opt out at any time;
- Responsible gaming: To monitor gaming patterns and intervene where signs of problem gambling are identified, consistent with sigeph's Responsible Gaming Policy;
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform;
- Analytics and improvement: To analyse aggregate usage patterns to improve Platform performance, game offerings, and user experience.
05 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, sigeph relies on the following legal bases to process your Personal Data:
- Contractual necessity: Processing required to perform the contract between you and sigeph — including Account registration, transaction processing, and KYC verification — is necessary for sigeph to deliver its services to you;
- Legal obligation: Processing required to comply with Philippine laws and regulatory directives applicable to online gaming operators, including anti-money laundering requirements and PAGCOR compliance obligations;
- Legitimate interests: Processing for fraud prevention, platform security, aggregate analytics, and responsible gaming monitoring, where sigeph's legitimate interests are not overridden by your rights and freedoms as a data subject;
- Consent: Processing for direct marketing communications and non-essential cookies, where sigeph has obtained your prior, freely given, and informed consent. You may withdraw this consent at any time without detriment to your Account.
06 Cookies & Tracking Technologies
6.1 What Are Cookies
Cookies are small text files stored on your device when you visit the sigeph Platform. They allow the Platform to remember your preferences, maintain your session, and collect aggregate usage information. Cookies do not contain executable code and cannot access other data on your device.
6.2 Types of Cookies Used by sigeph
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Session management, authentication tokens, security functions — the Platform cannot function without these | Session / up to 24 hours |
| Functional | Remembering your language preference, display settings, and last visited game category | Up to 12 months |
| Analytics | Aggregate data on page visits, session durations, and navigation paths to help sigeph improve the Platform | Up to 12 months |
6.3 Managing Cookies
You may configure your browser to refuse all cookies or to alert you when cookies are being set. Please note that disabling essential cookies will impair core Platform functionality, including the ability to log in and maintain a gaming session. Instructions for managing cookies are available in your browser's help documentation.
sigeph does not use third-party advertising cookies or cross-site tracking technologies. Our analytics are aggregate and anonymised — we cannot identify you individually from analytics data alone.
07 Data Sharing & Disclosure
sigeph does not sell, rent, or trade your Personal Data to third parties. We may share your Personal Data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:
- Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and their respective service providers, to facilitate the processing of your deposits and withdrawals;
- KYC and identity verification providers: Third-party identity verification services used to verify your age and identity in compliance with regulatory requirements;
- Game software providers: Licenced game studios whose games are hosted on the sigeph Platform may receive anonymised session and gameplay data for technical support purposes;
- Regulatory authorities: The National Privacy Commission, PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where sigeph is legally required to disclose your information;
- Law enforcement: Philippine law enforcement agencies, where required by court order, subpoena, or other lawful process;
- Professional advisors: Lawyers, auditors, and accountants retained by sigeph, subject to binding confidentiality obligations.
All third parties with whom sigeph shares Personal Data are required to maintain appropriate technical and organisational safeguards and to process your data only for the specific purpose for which it was shared.
08 International Data Transfers
Where sigeph engages service providers whose infrastructure is located outside the Philippines (for example, cloud hosting providers or game software platforms with servers in other jurisdictions), your Personal Data may be transferred to and processed in countries other than the Philippines. In such cases, sigeph takes reasonable steps to ensure that appropriate safeguards are in place to protect your Personal Data to a standard at least equivalent to that required under Philippine law.
Such safeguards may include contractual data processing agreements that incorporate the standard data protection clauses recognised under the implementing rules of the Data Privacy Act of 2012. By using the Platform, you acknowledge that your Personal Data may be transferred internationally in accordance with this Section.
09 Data Retention
sigeph retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or for such longer period as is required or permitted by Philippine law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity records | 5 years from Account closure | AMLC and PAGCOR regulatory requirements |
| Transaction records | 5 years from transaction date | Anti-money laundering regulations |
| KYC documents | 5 years from Account closure | Regulatory compliance |
| Support communications | 2 years from last interaction | Legitimate interests (dispute resolution) |
| Analytics data (anonymised) | Up to 24 months on a rolling basis | Legitimate interests (Platform improvement) |
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Where data is subject to an ongoing investigation, legal hold, or regulatory inquiry, it may be retained for longer than the standard period stated above.
10 Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the following rights in respect of your Personal Data held by sigeph. These rights may be exercised by contacting sigeph support at any time:
Right to Access
Request a copy of the Personal Data sigeph holds about you and information on how it is being processed.
Right to Rectification
Request correction of inaccurate or incomplete Personal Data held in your sigeph Account.
Right to Erasure
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Right to Object
Object to processing based on legitimate interests, including direct marketing. Objecting to marketing will result in immediate cessation of promotional communications.
Right to Restriction
Request that sigeph restricts processing of your data while a rectification or objection request is being assessed.
Right to Portability
Receive a structured, machine-readable copy of the Personal Data you provided to sigeph, where technically feasible.
sigeph will respond to all data subject requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, sigeph may extend this period by a further 30 days with written notice to you. There is no fee for exercising your rights, except in cases of manifestly unfounded or excessive requests.
11 Security Measures
sigeph implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and sigeph servers;
- Encryption of sensitive Personal Data and financial records at rest using industry-standard algorithms;
- Role-based access controls limiting internal access to Personal Data to authorised personnel with a legitimate operational need;
- Multi-factor authentication requirements for all internal systems that process Personal Data;
- Regular penetration testing and vulnerability assessments conducted by qualified security professionals;
- Incident response procedures to detect, contain, and notify affected individuals of any personal data breaches within the timeframes required by the NPC.
Notwithstanding these measures, no system is entirely impenetrable. sigeph cannot guarantee absolute security but commits to maintaining state-of-the-art safeguards and to promptly notifying you and the NPC in the event of a material data breach affecting your Personal Data, as required under the Data Privacy Act of 2012.
12 Children's Privacy
The sigeph Platform is strictly intended for adults aged 21 years and above, consistent with Philippine gaming regulations. sigeph does not knowingly collect Personal Data from individuals below the age of 21. If sigeph becomes aware that Personal Data has been collected from a person under the age of 21 without appropriate parental or guardian consent, such data will be immediately deleted and the associated Account closed.
If you are a parent or guardian and believe that a minor has registered on the sigeph Platform or provided Personal Data to sigeph, please contact support immediately so that corrective action can be taken without delay.
13 Third-Party Links
The sigeph Platform may contain links to third-party websites, including payment provider portals and regulatory body pages, for your convenience. These links are provided for informational purposes only. sigeph has no control over the content, privacy practices, or data handling of third-party websites and is not responsible for their privacy policies. We encourage you to review the privacy policy of any third-party website you visit before providing any Personal Data to that site.
14 Amendments to This Policy
sigeph reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When a material change is made, sigeph will notify you via a prominent notice on the Platform or by email to your registered address at least seven (7) days before the change takes effect, except where an immediate amendment is required by law or NPC directive.
The "Last updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the sigeph Platform after the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy. You are encouraged to review this page periodically to stay informed of any changes.
15 Contact & Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or believe that sigeph has not handled your Personal Data in accordance with the Data Privacy Act of 2012, please contact sigeph's support team in the first instance. Our agents are available 24 hours a day, 7 days a week, in both English and Tagalog.
Contact details are available on the About Us page. Support email: [email protected]
If you are not satisfied with sigeph's response to a privacy complaint, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph. sigeph cooperates fully with all NPC investigations and inquiries.
sigeph is committed to resolving all privacy concerns promptly and transparently. We take every complaint seriously and will acknowledge receipt of your complaint within two (2) business days, with a substantive response to follow within 30 calendar days.
Your Data Is Safe at sigeph
Play with confidence knowing your personal information is protected to the highest standard. Explore the full sigeph experience today.